Technician

Ali Bin Ali Apply New Job

Ali Bin Ali Holding Technician Job

Technician Description

Ali Bin Ali Apply New Job

Ali Bin Ali Holding Technician Job

  • Install, Maintain, Diagnose, Troubleshot, configure, integrate the assigned products and solutions
  • Execute service deliveries, track & document the progress until completion, escalate the next level in case required assistance.
  • Ensure timely delivery of project/service deliverable s to the customer.
  • Keep himself up-to-date with industry standards and latest respective product upgrades and technologies.
  • Actively participate in periodic reviews with the assigned team to evaluate the opportunities, challenges and recommend improvements.
  • Ensure timely closure of assigned service calls & escalations
  • Ensure healthy service practices as per company policy, including avoidance of abuse in usage/issuance of consumables/spares/stand by arrangements.
  • Forecast minimum stock level of consumables to assure the smooth delivery of the compliance of the services on SLA/Project commitments.
  • Ensure timely submitting of all periodic reports and invoicing as per agreed SLA/KPIs.
  • Participate in audit checks regarding time management and First time fix, Repeat Call Time, usage of parts per call, under/over usage of devices, assignment of roles & responsibilities to assigned teams, Stock Control, etc, Identifies area of improvement and investigates thru transaction history checking and gather the necessary documents for audit checking.
  • Ensures adherence to health and safety and report any deviation if occurred while performing any Stock Control activities.

Requirements

  • Bachelor’s Degree preferred
  • 03-year Diploma in Electronics/ IT is mandatory
  • 1-2 years of hands-on experience in a similar capacity working in the office equipment/IT industry with the distributor (preference Kyocera, HP, Konica Minolta, Ricoh, Canon, etc)
  • Preferably with GCC Experience, Market knowledge within the same industry
  • Experience in Troubleshooting, Project management, Managed Print, and IT industry.
  • Exposure in advance networking, printing solutions like Y-Soft, MY-Q, Equitrac, One-Q, Paper Cut, FM Audit, Print Fleet. Web Jet Admin, HP Security Manager, etc.

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